1. Definitions

In these Terms:

“We”, “Us”, “Our” means Home Fixer Ltd.

“You”, “Your” means the homeowner or authorised resident of the Property entering into this agreement.

“Property” means the residential property registered under the Subscription.

“Subscription” means the ongoing service agreement for the provision of Services.

“Services” means home maintenance coordination, contractor management, urgent support coordination, away-from-home support (where applicable), annual home review (where applicable), and related support services provided under the Membership.

“Works” means any maintenance, repair, or related activity carried out at the Property.

“Contractors” means independent third-party trades or service providers engaged to carry out Works.

“Urgent Works” means works required urgently to prevent immediate risk to persons, property, or legal compliance.
 

2. Service Overview
    

   1. We provide a home maintenance coordination service, designed to give You a single point of contact for managing repairs, maintenance, and property-related issues through a membership model.
   2. The Membership provides access to coordination, support, and management services only. It does not include the cost of Works, labour, materials, or third-party services unless expressly stated otherwise in writing.
   3. We are not an insurer, emergency service provider, or guarantor of property condition, contractor performance, or repair outcomes.
   4. We may carry out Works using our in-house team or arrange for Works to be carried out by trusted third-party Contractors, depending on the nature of the work required.
   5. We will use reasonable care and skill in providing the Services but do not guarantee that issues will be resolved within a specific timeframe or that all faults or defects can be identified or prevented.
       

3. Membership Structure
    

   1. The Membership is offered in different levels, which may include Standard and Enhanced options.
   2. The specific features, response targets, and inclusions applicable to each Membership level are set out in the Service Summary, Pricing Schedule, or other documentation provided to You at the time of sign-up
   3. We may update or vary the features of each Membership level from time to time, provided that any material changes are communicated to You in advance.
   4. Your selected Membership level will determine the scope of Services available to You, including (where applicable) access to urgent support, away-from-home support, and annual home review services.
       

4. Subscription Terms
    

   1. Membership fees are charged monthly in advance, unless otherwise agreed in writing.
   2. The Membership will continue on a rolling monthly basis and will automatically renew unless terminated in accordance with these Terms.
   3. Either party may terminate the Membership by giving not less than 30 days’ written notice.
   4. We may review and amend Membership fees from time to time. Where fees are increased, We will provide You with at least 30 days’ notice in advance of the change taking effect.
   5. If You do not wish to continue Your Membership following a fee change, You may terminate the Membership in accordance with clause 4.3 before the revised fees take effect.
       

5. Scope and Limitations
    

   1. We provide Services to assist with the coordination and management of property-related issues at the Property. We do not provide a full maintenance service or take responsibility for the ongoing condition of the Property.
   2. We do not carry out all Works ourselves and are not responsible for the performance, acts, or omissions of third-party Contractors, except where required by law.
   3. Legal responsibility for the Property, including compliance with all applicable laws and regulations, remains with You.
   4. You remain responsible for the condition, maintenance, and general upkeep of the Property, including deciding whether to proceed with any recommended Works.
   5. We are not responsible for any pre-existing defects, hidden issues, or problems that could not reasonably be identified based on the information available to us.
       

6. Works and Charges
    

   1. All Works are chargeable unless expressly stated otherwise in writing.
   2. Where applicable, we will provide a quote or estimated cost for approval before Works are instructed. Quotes may be subject to change where additional issues are identified during the Works or where You request a change to the scope of Works.
   3. You are responsible for approving Works and associated costs before they are carried out, except in the case of urgent situations as set out in Section 7.
   4. Works may be carried out by Us or by third-party Contractors. Costs for Works may vary depending on the nature of the work, materials required, and the Contractor engaged.
   5. Where Works are carried out by third-party Contractors, pricing may be determined by those Contractors. We will use reasonable efforts to communicate costs clearly in advance where possible.
   6. Payment terms for Works will be set out in invoices or agreed separately.
       

7. Urgent Situations
    

   1. Where we are notified of an urgent issue at the Property or receive an instruction relating to an urgent issue, we will use reasonable efforts to contact You and obtain approval before arranging any Works.
   2. Where it is not reasonably possible to contact You, and action is required to reduce a risk to safety, security, or to prevent significant property damage, we may arrange appropriate Works on Your behalf.
   3. Any action taken under clause 7.2 will be limited to what is reasonably necessary to address the urgent issue at the time.
   4. You agree to pay for any Works arranged in good faith under this section.
       

8. 8. Contractors
    

   1. Contractors engaged to carry out Works may be independent third parties or members of our in-house team, depending on the nature of the work required.
   2. Where third-party Contractors are used, we will use reasonable care in selecting and engaging them and in coordinating their involvement.
   3. Third-party Contractors are responsible for carrying out the Works they undertake, including the quality, timing, and completion of those Works.
   4. We are not responsible for the acts or omissions of third-party Contractors, except where required by law.
       

9. Access and Property Management
    

   1. You are responsible for providing or arranging access to the Property where required for the provision of Services or the carrying out of Works.
   2. We will only access the Property or arrange access where You have provided permission or instruction to do so.
   3. Where You request Away-from-Home Support, You may authorise us to assist with coordinating access to the Property in Your absence for the purpose of addressing an urgent issue.
   4. Any access arrangements, permissions, or authority provided by You will be limited to the scope agreed at the time. We do not accept responsibility for the security of the Property beyond our reasonable control.
       

10. Customer Responsibilities
     

    1. You agree to provide accurate and complete information in relation to the Property and any issues for which You request assistance.
    2. You are responsible for approving Works and associated costs in accordance with Section 6.
    3. You agree to provide, or arrange, safe and reasonable access to the Property where required for the provision of Services or the carrying out of Works.
    4. You agree to maintain appropriate home insurance for the Property.
    5. You are responsible for ensuring that the Property is in a condition that is safe for Contractors and any persons attending the Property.
        

11. Payments
     

    1. Membership fees are payable monthly in advance in accordance with Section 4.
    2. Charges for Works and any additional services are payable in accordance with the terms set out in the relevant invoice or as otherwise agreed.
    3. You agree to pay all charges for Works that have been approved by You, or arranged in accordance with Section 7.
    4. If payment is not received when due, we may suspend or terminate the provision of Services until payment is made. We will not be responsible for any delay, interruption, or inability to provide Services resulting from non-payment.
    5. We reserve the right to charge reasonable administrative costs or interest on overdue amounts where permitted by law.
        

12. Termination
     

    1. Either party may terminate the Membership by giving not less than 30 days’ written notice, in accordance with Section 4.
    2. We may terminate the Membership with immediate effect where:

• payment remains outstanding after reasonable notice has been given
• You misuse the Services
• conditions at the Property present a risk to health or safety
• there is abusive or inappropriate behaviour towards our staff or Contractors

3. On termination:

• any outstanding fees or charges become payable
• any Works already instructed will be completed or brought to a safe conclusion where reasonably possible
   

13. Liability
     

    1. Our total liability arising out of or in connection with the Services shall be limited to the total Subscription fees and any fees paid for Works carried out directly by us in the 12 months preceding the claim.
    2. We shall not be liable for:

• any indirect or consequential loss
• loss of enjoyment, inconvenience, or disruption
• delays caused by third-party Contractors or factors outside our control
• any loss arising from the performance, delay, or failure of third-party Contractors

3. Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any liability which cannot be excluded or limited under applicable law
   

14. Indemnity
     

    1. You agree to be responsible for any loss, damage, or additional costs incurred by us where these arise as a result of:

• inaccurate or incomplete information provided by You;
• Your failure to provide safe and suitable access to the Property; or
• unsafe conditions at the Property that were not disclosed to us.
   

15. Insurance
     

    1. You are responsible for maintaining appropriate home insurance in respect of the Property, including cover for buildings, contents, and any other risks You consider necessary.
        

16. Data Protection
     

    1. We will process personal data in accordance with applicable data protection laws, including UK GDPR.
    2. We may share relevant information with Contractors where necessary to provide the Services.
        

17. Complaints
     

    1. If You have a complaint, it should be submitted in writing using our contact details.
    2. We will aim to acknowledge complaints within 5 working days and resolve them within a reasonable timeframe.
        

18. Force Majeure
     

    1. We shall not be liable for any failure or delay in providing the Services where this is caused by events beyond our reasonable control, including limitations in availability of third-party services or resources.
        

19. Variation of Terms
     

    1. We may update these Terms from time to time by providing reasonable notice. Continued use of the Services after such notice will constitute acceptance of the updated Terms.
        

20. Assignment and Subcontracting
     

    1. We may subcontract or delegate any part of the Services.
    2. You may not assign this agreement without our written consent.
        

21. Entire Agreement
     

    1. These Terms constitute the entire agreement between the parties and supersede all prior discussions or agreements or understandings.
        

22. Notices
     

    1. Any notices under this agreement must be given in writing and may be sent by email or post using the contact details provided.
        

23. Consumer Rights
     

    1. Where You are acting as a consumer, You may have certain rights under applicable law, including a 14-day cooling-off period for entering into this agreement.
    2. If You request that Services begin within the cooling-off period, You acknowledge that Your right to cancel may be reduced or lost once the Services have been provided.