- Definitions
In these Terms:
“We”, “Us”, “Our” means Home Fixer Ltd.
“You”, “Your” means the landlord, property owner, or letting agent entering into this agreement.
“Property” means the residential property registered under the Subscription.
“Subscription” means the ongoing service agreement for the provision of Services.
“Services” means maintenance coordination, contractor management, inspection, tenant liaison, and (where applicable) compliance coordination.
“Works” means any maintenance, repair, or related activity carried out at the Property.
“Contractors” means independent third-party trades or service providers engaged to carry out Works.
“Urgent Works” means works required urgently to prevent immediate risk to persons, property, or legal compliance.
- Service Overview
- We provide property maintenance and property compliance services, acting as a single point of contact to coordinate Works at the Property.
- We are not a letting agent, insurer, or guarantor of property condition or legal compliance.
- All Works are carried out either by independent Contractors or, where applicable, by our in-house team.
- Service Levels
- The Subscription may include one of two service levels.
- Trusted Partner: maintenance coordination and contractor management
- Property Management: maintenance coordination, contractor management, inspections, and tenant liaison.
- Property Compliance: includes Property Management plus compliance tracking and certification coordination.
- Subscription Terms
- The Subscription is charged monthly unless otherwise agreed.
- The Subscription will continue on a rolling monthly basis and automatically renew unless terminated in accordance with these Terms.
- Either party may terminate the Subscription by giving 30 days’ written notice.
- We reserve the right to review and amend Subscription fees by giving not less than 30 days’ notice.
- Scope and Limitations
- We will use reasonable care and skill in providing the Services.
- We coordinate and manage Works, but do not guarantee outcomes, compliance, or absence of defects.
- Legal responsibility for the Property, including compliance with all applicable laws and regulations, remains with You.
- Works and Charges
- All Works are chargeable unless explicitly stated as included in writing.
- Quotes will be provided for approval prior to Works commencing, except in the case of Urgent Works.
- We may apply a management or coordination fee where agreed.
- Payment terms for Works will be specified in invoices.
- Urgent Works
- We may arrange Urgent Works without prior approval where reasonably necessary to protect health or safety, prevent significant property damage, or maintain legal compliance.
- Where practical, we will attempt to contact You before proceeding.
- You agree to pay for all Urgent Works arranged in good faith.
- Contractors
- Contractors are independent third parties.
- We exercise reasonable care in selecting Contractors and coordinate their engagement and communication.
- We are not liable for workmanship, delays, or failures by Contractors, except where caused by our negligence in selection or instruction.
- Access and Property Management
- You agree to provide access to the Property and keys, codes, or relevant permissions where required.
- We may hold keys or arrange access on Your behalf and coordinate directly with tenants where authorised.
- You remain responsible for tenant agreements, access permissions and property security.
- Customer Responsibilities
- You agree to:
- maintain appropriate insurance cover;
- comply with all legal and regulatory obligations;
- ensure the Property is safe and suitable for Works;
- provide accurate and timely information;
- approve Works promptly where required.
- Payments
- Subscription fees are payable monthly in advance.
- Works and additional charges are payable in accordance with invoice terms.
- Late payments may result in:
- suspension of Services, and/or
- interest being charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
- Non-Payment
- We reserve the right to suspend or terminate Services where payment is overdue.
- We shall not be liable for any consequences arising from such suspension.
- Termination
- Either party may terminate this agreement with 30 days’ written notice.
- We may terminate immediately where there is non-payment, misuse of Services, unsafe conditions, or abusive behaviour toward staff or Contractors.
- On termination:
- all outstanding fees become payable,
- any ongoing Works will be completed or safely concluded where possible.
- Liability
- Our total liability arising out of or in connection with the Services shall be limited to the total Subscription fees and any fees paid for Works carried out directly by us in the 12 months preceding the claim.
- We shall not be liable for:
- loss of rent or income,
- tenant-related issues,
- regulatory penalties or enforcement action,
- indirect or consequential loss.
- Nothing in these Terms excludes liability for:
- death or personal injury caused by negligence,
- fraud or fraudulent misrepresentation,
- or any liability which cannot be excluded under law.
- Indemnity
- You agree to indemnify us against claims, losses, or liabilities arising from Your failure to comply with legal obligations, tenant disputes resulting from Your acts or omissions, or property condition or safety issues not caused by our negligence.
- Insurance
- You must maintain appropriate insurance for the Property, public liability and landlord obligations.
- Data Protection
- We process personal data in accordance with UK GDPR.
- We may share relevant information with Contractors for the purpose of delivering Services.
- Complaints
- Complaints should be submitted in writing to our registered contact address or email.
- We will acknowledge complaints within 5 working days.
- Force Majeure
- We shall not be liable for failure or delay caused by events beyond our reasonable control, including:
- extreme weather,
- strikes,
- supply chain disruption,
- or Contractor unavailability.
- Variation of Terms
20.1 We may update these Terms from time to time by providing reasonable notice. Continued use of the Services constitutes acceptance.
- Assignment and Subcontracting
21.1 We may subcontract or delegate any part of the Services.
21.2 You may not assign this agreement without our written consent.
- Entire Agreement
- These Terms constitute the entire agreement between the parties and supersede all prior discussions or agreements.
- Notices
- All notices must be provided in writing and may be delivered by email, or recorded post.
- Consumer Rights (Where Applicable)
- Where You are acting as a consumer, You may have cancellation rights under the Consumer Contracts Regulations.
- If You ask us to begin providing Services during any cancellation period, You agree that You may be required to pay for any Services supplied up to cancellation.