Privacy Policy

 

  1. Introduction

Home Fixer Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal data when providing our property maintenance and compliance coordination services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

  1. Who We Are

    1. We provide home maintenance coordination services in relation to residential properties.
    2. For the purposes of data protection law, we act as a data controller in relation to the personal data we process.
       

  2. What Personal Data We Collect

    1. We may collect and process the following categories of personal data.
    2. Identity and contact data, including names, addresses, email addresses and telephone numbers.
    3. Property and service data, including property details, access arrangements, maintenance enquiries, service history and job records.
    4. Financial data, including billing, payment and transaction information.
    5. Contractor and supplier data, including business details, contact information, qualifications and service records.
    6. Communication data, including emails, telephone calls, messages and other correspondence with us.
       

  3. How We Use Your Data

We use personal data to:

  • deliver and manage our services
  • arrange and coordinate works
  • communicate with clients and third parties
  • manage billing and payments
  • maintain service records
  • comply with legal and regulatory obligations
     

  1. Legal Basis for Processing

    1. We rely on the following legal bases:
  • Contractual necessity – to provide services under your subscription
  • Legitimate interests – to operate and improve our business
  • Legal obligation – to comply with regulatory requirements
  • Consent – where required (e.g. marketing communications)
     

  1. Sharing Your Data

    1. We may share your data with:
  • Contractors (to carry out works)
  • Service providers (e.g. IT systems, payment providers)
  • Professional advisers (e.g. legal, accounting)
  • Regulatory authorities where required by law
  1. We only share data that is necessary for the relevant purpose.
     

  1. Data Retention

    1. We retain personal data only for as long as reasonably necessary for the purposes set out in this policy.
    2. This may include retaining data to comply with legal, regulatory, tax, accounting and insurance requirements, and to establish or defend legal claims.
       

  2. Data Security

    1. We take appropriate technical and organisational measures to protect personal data, including:
  • secure storage systems
  • controlled access to information
  • use of reputable third-party systems
  1. However, no system is completely secure, and we cannot guarantee absolute security.
     

  1. Your Rights

    1. Under UK GDPR, you have the right to:
  • access your personal data
  • request correction of inaccurate data
  • request deletion (where applicable)
  • restrict processing
  • object to processing
  • request data portability request data portability and withdraw consent where applicable
  1. To exercise your rights, please contact us using the details below.
     

  1. Complaints

    If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office. Website: www.ico.org.uk
     

  2. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request.